Warranty

At Bibersoner, we believe jewelry should be beautiful, meaningful, and made to be enjoyed with confidence. We take pride in the quality of our pieces and in the care that goes into every order. That is why we offer a limited warranty policy designed to protect customers against eligible manufacturing defects under normal intended use.

Please read the information below carefully to understand what is covered, what is not covered, and how to request warranty support.

1. Our Commitment to Quality

We want every Bibersoner piece to arrive in excellent condition and meet the standards our customers expect. Each item is carefully inspected before shipment. However, in rare cases, manufacturing issues may occur. If an eligible defect is found within the warranty period, we will review the issue and, where appropriate, offer a repair, replacement, store credit, or another reasonable solution at our discretion.

This warranty is intended to provide assurance against faults related to workmanship or manufacturing. It does not mean that jewelry is indestructible or immune to wear, damage, or improper use over time.

2. Warranty Coverage

Our limited warranty covers eligible manufacturing defects in materials or workmanship that appear during the applicable warranty period under normal personal use.

Examples of issues that may be covered include:

  • Loose clasps or closures caused by manufacturing defects
  • Broken chains, links, or settings caused by workmanship defects
  • Faulty earring posts or backs due to production issues
  • Stones that fall out because of a manufacturing fault
  • Obvious finish defects present upon arrival
  • Structural defects that are not the result of impact, misuse, or accidental damage

All warranty claims are subject to inspection and approval by Bibersoner.

3. Warranty Period

The warranty period begins on the date your order is delivered, as confirmed by the shipping or order record.

Unless otherwise stated on the product page or in a separate written policy:

  • Standard jewelry items are covered by a limited warranty for 90 days from the date of delivery
  • Items marked as final sale, clearance, customized, or personalized may not be covered under the standard warranty unless a defect is reported immediately upon delivery
  • Gifted items may still qualify if valid proof of purchase can be provided

If you want, you can later adjust the time period to fit your business model, such as 30 days, 90 days, 6 months, or 1 year.

4. What the Warranty Covers

This limited warranty applies only to defects that result from the manufacturing process and not from normal wear or customer handling.

Covered issues may include:

Manufacturing defects

A defect that occurs because of the way the piece was made, assembled, plated, set, or finished.

Workmanship issues

Problems caused by incorrect production or assembly, such as a closure that fails under normal use or a stone that becomes loose because it was not properly secured.

Delivery-related product defects

If your item arrives damaged, incomplete, or visibly defective, please contact us promptly after delivery so we can review the issue.

5. What the Warranty Does Not Cover

Because jewelry is delicate by nature and is affected by handling, environment, and care, this warranty does not cover damage caused by normal wear and tear, accidents, misuse, or improper storage.

The warranty does not cover:

  • Scratches, dents, or surface marks from regular wear
  • Tarnishing, fading, discoloration, or plating wear over time
  • Damage caused by water, perfume, lotions, hairspray, sweat, or chemicals
  • Damage caused by dropping, impact, crushing, bending, or pulling
  • Lost items or lost stones not caused by a verified manufacturing defect
  • Broken chains or components caused by snagging or force
  • Damage caused by improper cleaning methods
  • Damage caused by storage in humid, wet, or harsh environments
  • Damage caused by third-party repairs, resizing, or modifications
  • Natural aging of materials over time
  • Allergic reactions or skin sensitivities
  • Slight variations in color, texture, shape, or stone pattern
  • Any issue clearly resulting from misuse, neglect, or accidental damage

Jewelry, especially plated or fashion jewelry, naturally changes with time and use. This is normal and is not considered a manufacturing defect.

6. Normal Wear and Tear

Normal wear and tear is not covered under this warranty.

Examples of normal wear and tear include:

  • Gradual fading of gold plating
  • Small scratches from daily wear
  • Loss of shine from frequent use
  • Minor metal oxidation or tarnishing
  • Natural loosening over long-term wear
  • Wear on rings, bracelets, and necklaces used frequently without removal

We strongly encourage customers to follow our jewelry care instructions to extend the beauty and lifespan of each piece.

7. Care Requirements

To help protect your jewelry and preserve warranty eligibility, customers are expected to follow reasonable care practices.

We recommend that you:

  • Remove jewelry before showering, swimming, exercising, sleeping, or cleaning
  • Avoid contact with water, perfume, oils, lotion, hairspray, and household chemicals
  • Store pieces in a dry, cool place away from direct sunlight and moisture
  • Keep jewelry in a soft pouch or jewelry box when not in use
  • Clean gently with a soft, dry cloth
  • Avoid bending delicate components or pulling on chains and clasps

Damage caused by failure to follow basic care practices may not be covered under warranty.

8. Claims for Items Damaged on Arrival

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

To help us review the matter quickly, please include:

  • Your order number
  • Your full name
  • A brief description of the issue
  • Clear photos of the item
  • Clear photos of the packaging, if relevant

Claims for items damaged on arrival should be submitted promptly, ideally within 48 hours to 7 days after delivery, depending on the nature of the issue. Delayed reporting may affect claim eligibility.

9. How to Submit a Warranty Claim

If you believe your item has an eligible defect, please contact our customer support team with the required information.

Please provide:

  • Order number
  • Name used for the purchase
  • Email address used for the order
  • Product name
  • Description of the issue
  • Photos showing the problem clearly
  • Date when the issue was first noticed

In some cases, we may also request:

  • Additional close-up photos
  • A short video showing the defect
  • Photos of the clasp, chain, setting, or affected area
  • Return of the item for inspection before approval

Failure to provide enough information may delay or prevent claim processing.

10. Warranty Review Process

Once your claim is received, our team will review the information provided and determine whether the issue appears to be covered under our limited warranty.

During review, we may:

  • Approve the claim based on photos and order history
  • Request additional evidence
  • Ask that the item be returned for inspection
  • Deny the claim if the issue is not covered

Please note that submitting a claim does not guarantee approval. All warranty decisions are made at Bibersoner’s reasonable discretion after review.

11. Resolution Options

If your warranty claim is approved, Bibersoner may choose one of the following solutions, depending on product availability, the nature of the defect, and the condition of the item:

Repair

If practical, we may offer repair of the defective item.

Replacement

If the same item is available, we may send a replacement.

Comparable replacement

If the original item is no longer available, we may offer a similar item of comparable value.

Store credit

In some cases, we may provide store credit for future use.

Partial or full refund

Refunds may be considered in limited situations and are granted at our discretion.

The chosen remedy may depend on stock status, timing, and the details of the claim.

12. Shipping Costs for Warranty Claims

If an approved warranty claim requires the item to be returned, responsibility for shipping costs may vary depending on the situation.

For example:

  • If the item arrived damaged or defective, we may cover or assist with reasonable return shipping
  • If return shipping is the customer’s responsibility, this will be communicated during the claim process
  • Original shipping charges are generally non-refundable unless required by law or due to our confirmed error

Customers should not send items back without prior authorization from our support team.

13. Replacement Item Policy

If a replacement is issued:

  • The replacement item does not create a brand-new full warranty period unless stated otherwise
  • The replacement may be covered for the remainder of the original warranty period or for a limited replacement period at our discretion
  • If the same product is unavailable, we may substitute a similar design or offer store credit
14. Exclusions for Personalized and Final Sale Items

Personalized, engraved, custom-made, or final sale items may not be eligible for standard warranty service unless the item arrives defective or damaged due to a confirmed manufacturing issue.

Because these items are often specially prepared, they may not qualify for replacement, exchange, or refund except where required by law.

15. Proof of Purchase Requirement

To be eligible for warranty service, valid proof of purchase is required.

Acceptable proof may include:

  • Order confirmation email
  • Receipt or invoice
  • Order number from our website

Without proof of purchase, we may not be able to verify eligibility.

16. Third-Party Purchases

This warranty applies only to products purchased directly from Bibersoner through our official website or officially authorized sales channels, if any.

If you purchased your item through a third-party seller, reseller, marketplace, or unauthorized source, please contact that seller directly unless otherwise stated.

We cannot guarantee authenticity, condition, or warranty support for products obtained through unauthorized sellers.

17. Limitation of Warranty

This warranty is limited to the remedies expressly stated in this policy.

To the fullest extent permitted by law:

  • Bibersoner is not responsible for indirect, incidental, or consequential damages
  • We are not liable for loss of use, loss of value, loss of opportunity, or emotional dissatisfaction related to product wear or damage
  • Our liability shall not exceed the original purchase price paid for the item in question

This warranty gives you specific rights, and you may also have additional rights depending on your state or country of residence.

18. Right to Refuse Claims

We reserve the right to deny warranty claims that:

  • Fall outside the warranty period
  • Show signs of misuse, abuse, accidental damage, or modification
  • Lack sufficient supporting evidence
  • Involve unauthorized repair attempts
  • Are believed to be fraudulent or dishonest

We also reserve the right to request return of the original item before offering a final resolution.

19. Policy Updates

Bibersoner may update or revise this Warranty Policy at any time to reflect changes in business practices, product categories, or legal requirements. The version in effect at the time of your purchase will generally apply to your order unless otherwise required by law.

We encourage customers to review this page periodically for the latest information.

20. Contact Us

If you have questions about this Warranty Policy or would like to submit a warranty claim, please contact our customer support team.

When reaching out, please include your order number and as much detail as possible so we can assist you more efficiently.