Wait, don't go!
Before you leave, we have a special offer just for you!
Get 20% off your next purchase.
Free shipping on all orders over $2000
Free shipping on all orders over $2000
faqs
Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to [email protected].
About Bibersoner
What is Bibersoner?
Bibersoner is a jewelry brand dedicated to elegant design, thoughtful craftsmanship, and everyday beauty. We believe jewelry should do more than complete an outfit. It should express personality, mark meaningful moments, and become part of your story.
What kind of jewelry do you offer?
We offer a curated selection of jewelry pieces that may include necklaces, rings, earrings, bracelets, and other accessories. Our collections are designed to combine timeless style with modern detail, making them suitable for both daily wear and special occasions.
Who is Bibersoner jewelry designed for?
Our jewelry is designed for people who appreciate beauty, simplicity, refinement, and meaningful details. Some customers choose our pieces for everyday elegance, while others shop for birthdays, anniversaries, holidays, weddings, or gifts for loved ones.
Why choose Bibersoner?
We focus on quality, presentation, and a customer experience that feels personal and trustworthy. From carefully selected materials to elegant packaging and responsive support, we want every order to feel special from the moment you discover us to the moment your piece arrives.
Products and Materials
What materials are your jewelry pieces made from?
The materials used in our jewelry may vary by design and collection. Depending on the piece, materials may include sterling silver, gold-plated metal, stainless steel, pearls, gemstones, cubic zirconia, or other decorative elements. Please check each product page for the most accurate and detailed material information.
Are your pieces made with real gemstones or pearls?
Some pieces may feature natural gemstones or freshwater pearls, while others may include lab-created or simulated stones chosen for their beauty and consistency. We always recommend checking the product description for the exact details of the item you are interested in.
Is your jewelry hypoallergenic?
Many of our pieces are selected with comfort in mind. However, skin sensitivity differs from person to person. If you have particularly sensitive skin or known metal allergies, we recommend reviewing the product materials carefully before placing an order.
Will the color of the jewelry fade over time?
Like most jewelry, the long-term appearance of a piece depends on the material, frequency of wear, and how it is cared for. Gold-plated and fashion jewelry may naturally show signs of wear over time. Proper care, gentle handling, and correct storage will help extend the life and beauty of your jewelry.
Will the item I receive look exactly like the photos?
We do our best to present product images as accurately as possible. However, slight differences may occur because of lighting, monitor settings, photography, and the natural variation in stones, pearls, textures, or finishes. These small variations are part of what makes jewelry unique.
Is each piece handmade?
Some collections may include handcrafted or hand-finished elements, while others may be produced through a combination of skilled craftsmanship and modern jewelry-making techniques. Product details can vary by design.
Do you restock sold-out items?
Some popular designs may be restocked, while limited or seasonal pieces may not return once sold out. If a product is currently unavailable, we recommend checking back later or contacting us to ask about availability.
Do you offer matching jewelry sets?
Some items may be designed to pair beautifully with other pieces in the same collection. You may find matching earrings, necklaces, rings, or bracelets by browsing related products on the product page or collection page.
Sizing and Fit
How do I know which ring size to choose?
If ring sizing is available, the size options will be displayed on the product page. We recommend measuring carefully before ordering. If you already own a ring that fits well, comparing its size can be helpful.
Do you provide a size guide?
If a size guide is available, it should be linked or referenced on the product page. For jewelry such as necklaces and bracelets, approximate dimensions or chain lengths may also be listed so you can better understand the fit.
What if I order the wrong size?
If you ordered the wrong size, please contact us as soon as possible. If your order has not yet shipped, we may be able to update it. If it has already been shipped, return or exchange eligibility will depend on the item and our store policy.
Are necklace lengths and bracelet sizes listed clearly?
We try to include size and length details whenever relevant. Please refer to the item description for measurements before purchasing.
Orders and Checkout
How do I place an order?
To place an order, simply browse our collection, choose your favorite item, select any available options such as size or color, and click Add to Cart. When you are ready, proceed to checkout and complete the payment process using one of our secure payment methods.
Can I place an order without creating an account?
Depending on the checkout settings of the store, guest checkout may be available. Creating an account can make it easier to track your orders and save your information for future purchases.
Will I receive an order confirmation?
Yes. After your order is successfully placed, you should receive an order confirmation email with your purchase details. If you do not see it, please check your spam, junk, or promotions folder.
Can I change my order after placing it?
We process orders as quickly as possible, so changes may only be possible shortly after purchase. If you need to update your shipping address, product selection, size, or other order details, please contact us as soon as you can.
Can I cancel my order?
Order cancellations may be possible before the order has entered processing or shipping. Once an order has been prepared or dispatched, cancellation may no longer be available.
What if I entered the wrong shipping address?
Please contact us immediately if your shipping address was entered incorrectly. If the order has not yet been shipped, we will do our best to correct it. Once an order has been dispatched, address changes may no longer be possible.
Can I order multiple items at once?
Yes. You may add multiple items to your cart and complete checkout in one order, subject to availability.
Why was my order canceled?
In some cases, an order may be canceled because of payment verification issues, product availability, incomplete information, or system security checks. If this happens, please contact us for assistance.
Shipping and Delivery
Q:"Return Policy"
You can find all the details about our return policy here: Return Policy
Q:"How Much Is Shipping?"
Whether you bought your case 5 or 10 years ago, as long as you provide the order number and a photo of the issue, we’ve got you covered with full after-sales service. To activate your warranty, simply add our official WhatsApp at +1 (507) 320-9845 and provide your order number.
Q:"When Will I Receive My Refund for a Returned Item?"
Refunds are typically processed within 1-2 days. You can check your account to see if the order has been refunded and stay in touch with us for updates.
Do you ship internationally?
e may ship to selected countries and regions. Shipping availability and options are usually shown during checkout based on your delivery address.